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Terms & Conditions

Terms & Conditions

 

Terms & Conditions

DISCLAIMERS AND LIMITATION OF LIABILITIES

The information contained in this website are on an "AS IS" and "AS AVAILABLE" basis without any further representations or warranties of any kind. Any oral or written advice and/or information given by iloveno1.com or any No 1 Inc. General Merchandise directors, employees, designees, buyers, agents, vendors, suppliers, contractors (in short "Associates") does not constitute a warranty. Under no circumstances shall iloveno1.com be liable for any direct, indirect, incidental, special or consequential damages that may result from your use of or inability to use the iloveno1.comwebsite. This includes (but is not limited to) reliance on any information obtained from iloveno1.com, which results in errors, damaged files, viruses or failed performance. Moreover, iloveno1.com cannot guarantee that use of iloveno1.comwill be uninterrupted or without errors.

Local Customers 
The policies of our No 1 Inc. showroom may differ greatly from those applicable to your use of the iloveno1.com website.

Outside of the United States 
The majority of the content is intended and governed by policies applicable and appropriate for users here in the United States. If you are a user accessing this site from a location outside the United States, you do so at your own risk. It is your responsibility to know and comply with any laws of your immediate jurisdiction.

Your Use of This Site 
If you are for any reason dissatisfied with the site, content, terms and conditions, disclaimers and/or legal notices you agree that you will help solve this by refraining use of iloveno1.comYour use of iloveno1.com serves as your agreement and acknowledgement to follow our policies and to be bound by them.

Terms and Conditions Subject to Change 
No 1 Inc. reserves the right to revise, change and/or update this website without notice, so please check back each time that you access this website.

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ORDERING TERMS

Order Limitations 
No 1 Inc. reserves the right to limit quantities or reject any order you place with us without notice. In such case, a salesperson will generally attempt to contact you with further details via email or phone. 

Processing Time 
No 1 Inc. is committed to processing orders promptly subject to shipping method, order size and shipping point. It takes most orders approximately 1 to 3 business days to process. Once the order is finalized, it will be shipped in 1 to 3 business days. Please read our order-processing delay section to know what to avoid and/or expect.

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PACKAGING

All items are sold either in full case packs or when available in the smaller inner case packs. We do not open inner/case packs to repackage into smaller quantities to sell or provide item samples. There are absolutely no exceptions!

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ITEM DISPLAY/DESCRIPTION/COLORS

Iloveno1.com always attempts to present and describe each item as accurately as possible. However because every computer monitor’s configuration and display is different, we cannot guarantee that the color you see will match the actual product’s color.

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TYPOGRAPHCIAL ERRORS

While iloveno1.com always strives to provide product information as accurately as possible, typographical errors may occur. No 1 Inc. reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions after an order has been submitted; regardless of whether or not the order has been confirmed and your credit card charged.

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UPC CODES

While most of our items have their individual UPC codes, we do not guarantee that all carry one. We will not be held liable for misprinted codes or those that cannot be read by optical equipment.

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STOCK SUPPLY

There is no guarantee that all items in your shopping cart will be available upon shipment of the order, our stock is limited to what we have on hand. Orders that contain 10-20% of out-of-stock merchandise will not experience any delays in processing time. Any order that contains more than 20% out-of-stock items will receive a call from a salesperson to confirm shipment, which may cause a delay (see more details about delays here) if the customer cannot be reached that very day. In addition, these customers will have the option to substitute out-of-stock items with other available items.

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PAYMENT TERMS

Payment Methods for U.S. Customers 
We accept major credit cards (Visa, MasterCard, Discover or American Express), wire transfers, money orders,and checks (traveler's and cashier's checks - sorry no personal checks). A $25 fee will be charged for every bounced check and a 3% service charge will be added for payment of invoices over 30 days old by credit card. 

Payment Methods for International Customers 
Customer's outside of the U.S. may pay using a credit card (like Visa, MasterCard, Discover or American Express) or by Wire Transfer. If a payment is made using a credit card, you will need to supply a photocopy of the actual card and photo identification (such as a driver's license or passport). Every customer is responsible to know his or her own country's limitations and policies.

Credit Card Payments 
If you select to pay online using a credit card, the card will immediately be authorized for the total price of your order (including shipping charges if selected). Once your order is ready for shipment, all charges will go into effect. Please make sure your credit limit is sufficient enough to cover this payment. We are not responsible for any charges billed by your credit card company. If an order has changes or cancellations, you will be instructed by a salesperson on how to proceed with making payment reimbursements or adjustments. 

Non Credit Card Payments

Wire Transfer - applying this method of payment towards your order varies on the amount of time it takes for funds to clear with the bank. Please consult with your bank for details.

Money Orders - takes approximately 2 to 7 business days to arrive depending on the mail delivery option you have chosen. Once we receive the money order it will immediately be applied as payment towards your order. Please note that waiting for this method of payment delays the processing of your order.

Cashier and Traveler's Checks - takes approximately 2 to 7 business days to arrive depending on the mail delivery option you have chosen. Once we receive the check it will immediately be applied as payment towards your order. Please note that waiting for this method of payment delays the processing of your order.

Line of Credit - customers who hold a line of credit with Four Seasons General Merchandise may instantly apply this method of payment if credit line has not been exceeded. 

Late Fees

All payments must be received in full according to the terms of the invoice and the invoice date. Balances not paid in full when due, shall have an additional 3% service charge, calculated on the unpaid balance, and added to the total amount due. In the event that an action is taken to collect an unpaid balance, whether by arbitration, court action or otherwise, all attorneys' fee incurred, court costs and expenses of collection shall be added to the balance due. Interest at the maximum legal rate shall be added to any balance not paid when due and interest shall be calculated from the date of the original invoice. 

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SHIPPING CHARGES

All items are sold FOB from our warehouse in Los Angeles, California, therefore the buyer is responsible for all the shipping costs including fuel surcharges and/or additional services. You may elect to pay the freight company directly, then we will ship your merchandise Freight Collect, or you can pay us in advance for all freight charges and we will ship your merchandise Freight Prepaid. In either case you own your merchandise in transit and are responsible for filing any damage claims with the freight company. The final shipping cost on any LTL order will be determined right before shipment. If you wish to pay COD (Cash on Delivery) you will need to select "other service" from the shipping method drop down menu. 

Additional Charges 
Standard truck delivery is to a dock facility designed to receive freight. Someone must be present to accept truck deliveries because the driver is not obligated to assist with offloading. Additional charges may apply if your order requires delivery accessorial services such as lift gate, call before delivery or inside delivery. To avoid any "unexpected additional charges" it is important you check off or write down any special instructions or shipping requirements you have during submission of your order in the shipping section. If for some reason we are billed for any "unexpected additional charges" we reserve the right to charge the credit card provided for that particular order any amount we receive from the shipping company plus an extra 10% service charge. 

International Shipping Charges 
Our shipping department seeks the most economical shipping rates available; however, international shipments require the assistance of freight forwarders, click here for more details. No 1 Inc. will assist and coordinate with freight forwarders, but all arrangements will be the responsibility of the individual customer. Moreover, we will not be liable for any shipping charges or foreign taxes and custom duties that may be added to the international shipments.

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CREDIT TERMS

Learn more about our credit terms here. If you have any questions or wish to discuss any application process details, please call the credit department directly/internationally at 323.780.5710 and Toll free 1.800.634.3690, (Monday - Friday 8:30am – 5:30pm) and anytime via sales@iloveno1.com

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COUPONS/PROMO CODES

If you have been issued a coupon via email or through mail you may use it up to the expiration date. Orders must be submitted prior to the expiration date of coupon or promotion period. To redeem your coupon please enter the code in the area provided during the checkout stage. Each coupon or promotion code can only be used once but cannot be combined with other offers. Online coupons must be redeemed at the time the order is placed and will be automatically deducted from the total amount of your order. We cannot replace coupons if they are lost, stolen, deleted or if you are to cancel or make a return. 

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SHIPPING METHODS AND OPTIONS

LESS THAN TRUCKLOAD (LTL) SHIPPING 

No 1 Inc. is committed to offering and honoring flexible shipping nationwide. We always work with the best trucking companies to get the highest discounts on all shipments. Our business relationships with reputable shipping companies (some more than two decades long) ensure the best services and lowest rates for every customer! We can also help coordinate with your preferred shipping company. 

Shipping Estimate 
New customers who register and provide a U.S. zip code will enable our system to display a shipping estimate. Customers who complete full registration and select LTL (Less Than Truckload) as their shipping method will see a shipping estimate on the top right side every time the order exceeds our $350 purchase minimum. Freight estimates will continually adjust every time you add or remove an item(s) from your order. Each shipping estimate is uniquely based on the order's weight, cubic measurements, and the delivery destination provided. If changes are made after your order is submitted, your salesperson will provide you with a new shipping estimate. All shipping estimates are NON-BINDING and may be subject to additional verification and service charges needed at the time of shipment.

Commercial/Residential Shipping Charges 
Shipping companies can deliver straight to your business address or even deliver to residential neighborhoods. Extra service charges apply if special equipment is needed to unload and deliver merchandise in residential areas (sometimes businesses as well). 

Packing and Packaging Efficiency 
All LTL (Less Than Truckload) orders will be carefully checked, stacked high, numbered and efficiently wrapped on pallets. Every shipment is carefully put together with their corresponding carton (CTN) number and is shrink-wrapped to avoid losses or damages. Items that do not complete a full carton are repacked alphabetically/with a letter in sequential order on each carton and a green florescent sticker (which is a NO 1 Inc. indicator for a repacked item) outside of each carton. All orders are shipped Monday through Friday FOB from our warehouse in Los Angeles County, California. If you have any further questions or concerns about shipping please send e-mail to no1inc@aol.com

Shipping Confirmation 
Before any LTL order gets shipped out we provide a courtesy call to each customer during the final stages of each order. This call includes (but is not limited to): verifying address, disclosing final freight charges, total amount of cartons, trucking company information (including tracking number for order if available). 

UPS Disclaimer No 1 Inc. recommends to its customers not to include any liquid or fragile items on orders designated to be shipped via UPS (United Postal Service). However, with a completed faxed or scanned disclaimer form, we will at customer's discretion fulfill the order and ship via UPS. The disclaimer form must have the customer's signature, which consents to remove liability from No 1 Inc. We will not be held responsible in any way for any damages that may occur when shipped via UPS.

DROP SHIPPING 
This option is available at no additional cost! However, full information about the customer will be required and a minimum order of $350.00 must still be fulfilled per drop ship. Please indicate in the final submission stage, in the comment(s) area that you wish to drop ship that particular order.

INTERNATIONAL SHIPPING 
No 1 Inc. proudly ships orders that meet and exceed our $350 purchase minimum throughout the world! However, we cannot provide International customers a freight estimate. 

Freight Forwarder 
We strongly advise that you locate a freight forwarder familiar with your country's import policies. This facilitates the international shipment and ensures a full understanding of what to expect with shipping and receiving. Simply provide the freight forwarder's full business information (contact person's name, address and phone number) and we will fully cooperate with them. *Please Note: No 1 Inc. does not make any freight forwarder recommendations. 

USPS (United States Postal Service) 
If no freight forwarder is attained, the next shipping option is USPS (United States Postal Service). Shipping rates are entirely contingent on the weight, cube and shipping destination. Due to recent changes with USPS international shipping options, all orders may only be sent via priority service (which now takes orders approximately 1-2 weeks to arrive).

CONTAINER LOAD SHIPMENTS 
Every container ships out with superior quality packaging. This includes efficient and maximized use of space and every precautionary measure to avoid breaks, damages, and losses. Our shipping department coordinates container scheduling with your freight forwarder to facilitate the shipping process. 

Container Consolidation 
Our professional staff consolidates and welcomes merchandise from other companies to load into your containers at no extra charge! We will efficiently consolidate and load your containers, and coordinate with trucking companies to deliver them to the first available vessel to avoid any long or unexpected delays. *Please Note: there is a $10,000 purchase minimum required for container consolidations.

PICKUP POLICY 

By Customers Customers who wish to pickup their online order may do so once we receive payment and appointment date details are finalized. Customers MUST FIRST verify with No 1 Inc. salesperson that an appointment can be scheduled. All orders are fulfilled according to its size and date received (remember we are closed Saturday, Sundays and holidays). 

By Trucking Company (arranged by customers) 
You may arrange with a trucking company to pickup your order. First, you should call your salesperson and setup an appointment, then make arrangements with your trucking company. Please provide your salesperson the information regarding your trucking company, such as contact name and phone number. 

Pick-Up Wrapped 
All trucking company pickup orders will be carefully checked, efficiently wrapped and placed on high pallets to minimize quantity of pallets used. These steps help avoid extra costs and reduce the cost of freight.

DELIVERY 
For full delivery details please contact your salesperson or email sales@iloveno1.com.

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OUT OF STOCK

No 1 Inc. thrives in keeping adequate quantities of every item in stock and update the website regularly. However, due to unpredictable order patterns we may run out of some items from time to time. The salesperson may notify you of any backorders and give you the option to substitute items (in which case customers must submit a written request of changes before the processing the order). 

In cases where no substitution is available and you have already paid for the order in full, you have two options: (a) inform your sales representative and ask for credit [in the amount of the backorders] with No 1 Inc., which will be credited toward your next order, (b) ask your sales representative for full reimbursement of the amount of the backorders. All backorders are deleted in our system and will not be shipped at a later date. You should submit a new order for those items if they become available (check out the product notification tab found below each item description to receive an alert of any changes).